Sales & bespoke orders
A guided order wizard walks staff from customer to confirmation — stock pieces or full bespoke commissions with stones, metals and specifications. Deposits, staged payments and PDF invoices included.
Built in Hatton Garden · For the jewellery trade
The complete back-office
for your jewellery business.
Sales, bespoke orders, stock & stones, repairs, buy-ins, customers and compliance — brought together in one elegant, fully-managed system, built alongside a working Hatton Garden jeweller.
Fully managed · Your own private database · UK-based support
app.caratel.co.uk
0integrated modules,
one system
one system
0built-in reports
& dashboards
& dashboards
0private database
per client
per client
0UK-built
& supported
& supported
Your till doesn’t know
what a carat is.
Generic EPOS was built for coffee shops and clothing rails. Jewellers end up running the real business on paper dockets, ledger books and spreadsheets.
Generic EPOS falls short
No stones or certificates, no bespoke commissions, no deposits and staged payments, no repair workshop. You’re paying for a till, not a system.
Paper & spreadsheets everywhere
Repairs on carbon-copy dockets, buy-ins in a ledger, stock and VAT in spreadsheets — and no single view of what’s actually happening in the shop.
Compliance left to chance
Buying gold from the public is a regulated activity. Without KYC records, signed disclaimers and audit trails, every buy-in is a risk on paper you don’t have.
Everything in one place
Built for the way
a jeweller actually works.
Stock, stones & certificates
Jewellery, watches and generic stock with stones tracked as first-class records — carat, certification, provenance. Bulk Excel import for onboarding your existing catalogue.
Repairs workshop
Intake to collection without a paper docket: statuses, photos, repair invoices on the same numbering as sales, and customer notifications when a piece is ready.
Buy-ins & gold buying
Record purchases from the public properly — with KYC disclaimers emailed and archived automatically, and a full audit trail behind every transaction.
360° customer view
Every order, quotation, repair, maintenance plan and payment on one profile. Aftercare reminders for resizing and inspections go out on schedule, automatically.
Reports your accountant will love
Profit & loss, cash flow, inventory valuation, sales performance, item movement, customer segmentation and more — eleven reports and dashboards, built in, one click away.
A look inside
Elegant on the surface.
Rigorous underneath.
01
See the whole shop at a glance
Customers, sales, repairs, stock levels and revenue on one dashboard the moment you log in. No more asking three people and two spreadsheets how the month is going.
Dashboard
02
Stock that accounts for every piece
Live valuation of everything you hold, status for every item — in stock, reserved, sold — and filters that find a piece by SKU, type, location or price in seconds.
Stock management
03
A workshop without paper dockets
Every repair tracked from intake to collection — reference, status, dates, price and invoice — with the full job history a click away when the customer calls.
Repair management
04
Quote it today. Convert it tomorrow.
Professional quotations with full specifications, converted into firm orders in one step — no re-keying, no lost details, no “I’ll write it up later”.
Quotations
Fully managed
We run the system.
You run the shop.
No servers, no IT contractor, no updates to install. Caratel is delivered as a fully-managed service — and unlike shared-cloud software, your business gets its own private database.
Your own private database
Your data is never pooled with other businesses. One isolated database per client — and a full SQL copy of your own data, on request, any time.
Hosting, backups & updates included
UK hosting, nightly backups and every future improvement to the product — all part of the service, never an extra invoice.
Security fit for the trade
Optional two-factor authentication, IP allow-listing so the system only opens from your premises, login history and audit trails throughout.
Compliance built in
KYC disclaimers and purchase agreements generated, emailed to the customer and archived automatically — a paper trail that takes care of itself.
Your shop’s branding
Your name, logo and colours across the system, your invoices and your customer emails. Caratel disappears behind your brand.
Support that answers
Direct, UK-based support from the people who built the system — not a ticket queue on another continent.
Simple, honest pricing
Everything included.
No surprises.
Every plan is fully managed: UK hosting, your own private database, nightly backups, support and all future updates. A one-off setup fee covers onboarding and importing your existing stock and customers.
Starter
For the single independent shop getting off spreadsheets.
from £249/month
- All core modules — sales, stock, repairs, customers
- 1–2 users
- Private database & nightly backups
- UK-based support
Most popular
Professional
For the established store that runs on its systems.
from £499/month
- Everything in Starter
- Unlimited users & roles
- Buy-ins, quotations, credit notes & maintenance plans
- Full reporting suite
- Your branding throughout
Premium
For larger or multi-branch businesses with bespoke needs.
from £900/month
- Everything in Professional
- Multi-store
- Bespoke workflow adjustments
- Priority support
One-off setup from £1,500 depending on data migration. Annual rolling contract, billed monthly — or pay annually and get two months free.
Questions, answered
Frequently asked
How do we move our existing stock and customers over?
We import them for you as part of setup. Stock comes in via a bulk Excel import — most shops are fully loaded and live within a week.
Who owns our data?
You do, unambiguously. Your business runs on its own private database — nothing is shared with anyone else — and you can request a complete SQL copy of your data at any time.
Do we need a server or an IT person?
No. Caratel runs in the browser on any modern computer, tablet or phone. We handle the hosting, backups, security and updates — there is nothing to install or maintain.
How secure is it?
Each client has an isolated database with nightly backups. You can switch on two-factor authentication and restrict access to your shop’s own internet connection with IP allow-listing. Every login and key action is recorded in an audit trail.
What does the contract look like?
An annual rolling contract billed monthly, with everything included. Pay the year upfront and we take two months off. The one-off setup fee covers onboarding, training and your data import.
Can it carry our shop’s name and branding?
Yes — your logo, colours and details appear across the system, on your invoices and in every customer email. Your customers see your brand, not ours.
See your shop in Caratel.
Book a 30-minute demo and we’ll walk you through a sale, a repair and a buy-in — with your shop’s own name and branding loaded live.
hello@caratel.co.uk · London